Today's Cargo Logistics limited is your most reliable shipping and clearing agent and we give the best rates in the logistics business. We deal in Shipping, Clearing, Air Cargo, Container Booking, Freight forwarding and Procurement of goods from abroad. By doing business with us, you must read, agree with, and accept all of the terms and conditions contained in this document. You are bound to these terms, and you indicate your continued acceptance of these terms.
2.1 These logistics terms and conditions apply to all (supplementary) logistics functions such as warehousing, shipping, loading, unloading, door-to-door distribution, delivery, inventory management, clearing and forwarding, as well as services only covered by contract agreed upon by Principal and Service Provider.
2.2 Principal is that party that instructs its contracting partner with the provision of logistics services for itself or third parties. Where the Principal is the client.
2.3 Service provider is that party that has been instructed to provide logistics services. The service provider is TCL Logistics.
2.4 All third parties appointed by the Principal shall be considered a party to the agreement.
3.1 Each party has the right to create, transmit and exchange terms, statement and notices electronically and verbally for as long as the transmitting parties can be identified or have met in person at least once. Both transmitting parties are responsible for loss and correctness of transmitted data.
3.2 The Principal shall provide to the service provider all necessary information on goods and services, contact information, and relevant addresses.
3.3 Electronic and digital created documents shall be considered equal and written documents.
3.4 The Service Provider must provide invoices and receipts to the principal on partial and full payment on service.
3.5 The service provider is obliged to inform the principal without delay about any objections or irregularities occurring in the course of carrying out his contractual duties and to document these in the contract.
4.1 Each party is obligated to treat any data and information not publicly accessible as confidential and to use these exclusively for the purpose intended. Only data and information needed by third parties for the execution of their duties may be passed on to them. The same rules of confidentiality and information shall apply.
4.2 The Service Provider must provide a unique tracking and invoice number or code to be accessible only to the Principal and persons appointed by the principal.
4.3 If entirely necessary, the confidentiality rules do not apply to data and information that must be passed on to third parties (auctioneers, vanguards of the law) due to legal obligations, and instances of violation by the Principal. The other party is to be informed about such obligation without delay.
5.1 The service provider is obliged to provide his service in accordance with the terms stated in this document.
5.2 The service provider who provides logistics services within the operations of the principal or on his instructions within the operations of a third party provides such services in accordance with the instructions of and at the risk of the principal.
5.3 The service provider will update the principal with receipt of goods within 24hrs of receiving items.
5.4 The service provider is obliged to provide the principal with the tracking number(s) to the container(s) in which the principal’s good(s) will be loaded. Tracking number(s) will be available 24hrs after the container is loaded and will be sent via SMS.
5.5 The service provider will provide weekly updates via social media on the status of loaded containers.
5.6 The service provider will send an SMS to notify the principal of the arrival of their goods.
5.7 The service provider will deliver goods that weigh below 1 ton.
6.1 The principal reserves the sole responsibility to track their goods from their supplier until the goods arrive at our receiving country’s warehouse.
6.2 The principal is obliged to provide their contact details on their package before sending goods to our receiving country warehouse for easy identification.
6.4 The principal is obliged to provide the service provider with their contact details.
6.5 The principal is obliged to declare the content of their package; failure to do that or by providing wrong information will attract a penalty.
6.6 The principal is obliged to pick up their goods within 7 days upon arrival at our warehouse. The service provider will not be held liable for the damage or loss of the goods after 3 days.
6.7 The principal automatically releases the right of ownership of goods to the service provider after the goods are not picked up after 60 days.
6.8 The principal is obliged to inspect the state of their goods before moving them from our warehouse. The service provider will not be held liable for any damages or loss after pick-up if not inspected.
6.9 The principal is obliged to provide a valid national ID card before pick-up of their items.
6.10 The principal is obliged to ensure that all packages sent to our warehouse have a minimum kg. All principals are therefore advised to repackage their items to meet the minimum package requirements for shipment services.
7.1 The service provider is not responsible for the damages of goods before arriving at our receiving country’s warehouse.
7.2 The service provider is obligated to refund 100% of the cost of damaged goods procured by its suppliers.
7.3 Should goods incur damages upon arrival, the service provider consents to pay half of the duty cost and one-third of the product cost. The Principal of damaged goods must provide the following information:
7.4 The service provider is not liable for goods purchased or procured by a third party or suppliers, especially when the quality of goods does not meet the standards.
7.5 Should the Principal consent to the purchase of an item or goods after confirmation of audio and visual (quality assurance), the Service Provider will not accept liability.
7.6 The Principal must ensure that any item declared as fragile goods (e.g., breakables) should be properly packaged in a wooden structure before delivery to our warehouse. The Service Provider will not accept any liability if damages occur.
7.7 The Service Provider will not accept responsibility for the quantity and quality of goods that were not procured by the service provider’s suppliers. The Principal must confirm and state or document quality and quantity before shipping to our receiving country’s warehouse.
7.8 The Principal must declare any unauthorized goods or items (batteries, liquids, powder) sent to the warehouse for shipping or air-transportation. Sea shipping items or goods must be declared by Principal. Failure to do so will result in seizure of goods or attract penalties.
7.9 The Service Provider will not accept any liability for goods shipped by air (delays and damages).
7.10 The Service Provider is not required to search or view the content of goods delivered to its warehouse until absolutely necessary.
8.1 An initial percentage of payment is agreed by both parties and made by the principal to the service provider before service provision.
8.2 Air Cargo is charged based on weight & volumetric weight.
8.3 Sea Cargo is charged based on the cubic meter (CBM) of the item.
8.4 All TCL duties are paid before arrival.
8.5 The Principal shall pay all arrears on their goods during clearing and on time before pickup.
8.6 Additional charges will be added during offloading of goods that exceed half a ton, which requires the use of a forklift. The service provider will bear the full cost of onloading goods exceeding half a ton at our receiving warehouse.
8.8 Goods that are not picked up after 5 days upon arrival at our warehouse will attract a penalty of $10 per day.
8.9 Goods that are left at the warehouse for more than 2 months will be auctioned.
8.10 Irregular shaped items will be charged based on the relative dimension of a standard box.
8.11 Due to the extra effort and resources required to locate items with no name and contact details, the principal shall pay a penalty for failure to write their name and contact details on their package.
9.1 Loading Date: Every Friday.
9.2 Departure Date: Shipment usually takes off 7-10 days after loading date. In case of an extension, the Service Provider shall communicate all delays to the Principal.
9.3 Delays: The Service Provider is not liable for delayed goods or packages; however, the Service Provider can choose to compensate the Principal at its own discretion.
9.4 Arrival: Upon arrival, clearance of goods takes 2-3 working days to clear.
9.5 Penalty: Warehouse penalties and charges apply after 3 days. All Principals contacted on cleared goods must pick up immediately before the deadline.